Supporters Charter

ALBION ROVERS FOOTBALL CLUB SUPPORTERS CHARTER

Albion Rovers Football Club recognizes the special bond between the Club and its supporters. It recognizes and respects the contribution Supporters make to the existence of the Club. The Football Club makes every effort to ensure that it’s policies and practices are open, accessible and communicated as effectively and widely as possible.

The Club will conduct an annual review of this charter and associated activities and make changes as appropriate in line with guidance from relevant governing bodies.

Documentary evidence of this will be included in the Club’s adult submission.

KEY ISSUES
1. Accessibility
2. Away Support
3. Loyalty and Membership
4. Consultation and Information
5. Community Activity
6. Merchandise
7. Staff Conduct
8. Customer Service

1) ACCESSIBILITY

The Club continues to strive for wider access to matches by offering:
• Reasonably priced Season Tickets allowing entry to all SPFL League matches.
• Season tickets, which recognise the following supporter categories – adult, pensioners, youths (12-16) and children under 12 years.
• Reasonable admission prices (agreed in conjunction with our opponents) for entry to Cup competition matches under the auspices of the SPFL and SFA.
• Free admission for less able supporters careers. Special needs are met by contacting the Stadium on 01236 606334 on or before match days.
• Free or reduced admission to replays of abandoned matches. If a match is abandoned after spectators are admitted to the ground, but prior to kick off, spectators are entitled to free admission to the re-arranged or a full refund. Vouchers will be issued for this purpose. If a match is abandoned after kick off, spectators are entitled to reduced admissions to the re-arranged match or a partial refund. Vouchers will be issued for this purpose.

2) AWAY SUPPORT

The Club does not charge admissions prices to visiting supporters which are different to those charged to home supporters. Concessionary rates offered to senior citizens and junior supporters apply equally to visiting supporters.

The Club complies with SPFL and SFA rules governing the allocation of tickets to visiting Clubs.

3) CONSULTATION AND INFORMATION

• The Club consults supporters on a regular basis via quarterly meetings with the Albion Rovers Supporters Trust, Club Website (www.albionroversfc.com) and Match Programme. The Club also actively promotes on social networking sites such as Twitter and Facebook.

• The Club publicies its position on major policy issues in concise format in the Match Programme, Club Website, Social Media and press releases as appropriate.

• The Club undertakes research on the design and number of new strips.

• The Club will not knowingly buy goods from any manufacturer who does not comply with the labour, safety and other relevant law the country has with respect to minimum wage, hours of work, overtime, sick pay and holiday entitlement.

4) COMMUNITY ACTIVITY

• The Club supports appropriate activities both in the local community and the wider football community.

• The Club seeks to promote close links with the local community and to introduce young people to football as players and spectators.

• The Club supports and works with outside agencies, especially disadvantaged groups such as disabled, ethnic minority and the unemployed.

• The Club supports and promotes the “Show Racism the Red Card” Programme

• The Club supports charitable events in the local community and schools and makes regular donations to fund raising events throughout the community.

5) MERCHANDISE

• The Club offers a range of branded goods to supporters and aims to ensure that these represent good value for money. These are available from the Stadium Shop and also online.

• The Club carried out its obligations to prevent price fixing in regulation to branded goods.

• The Club offers refunds on merchandise in accordance with its legal obligations.

6) STAFF CONDUCT

It is Club policy that there should be equal opportunity for all. This policy applies to external recruitment, internal appointment, terms of employment, conditions of service and opportunity for training and promotion, regardless of sex, marital status, creed, colour, race, age, disability, sexual orientation or ethnic or national origin. The policy applies equally to our customers, clients and suppliers.

7) CUSTOMER SERVICE

The Club:
• Strives to provide value for money in all aspects of its activities.
• Seeks to achieve the highest possible level of service.
• Treats all customers with respect and courtesy.
• Guarantees a prompt response to any contact from a customer.

Albion Rovers Football Club prefers any complaints to be made in writing by e-mail, fax or letter and it will be responded to accordingly. In the first instance customers are encouraged to contact the Administration Office who will ensure that a letter acknowledging a complaint will be sent within 3 working days and will endeavor to provide a full response within 10 working days.

ISSUED BY: Terry Gillooly
February 1st 2017

Issue 2

70-412
70-466
200-120
C4040-225
1Z0-061
70-347
C4090-452
MB2-703
400-101
70-410
70-417
70-463
070-347 test
070-463 test
300-206 test
70-243 test
220-801
220-802
N10-005
SY0-301
000-221
00-780
N0-101
1z0-051
70-461
70-462
200-120
70-488
MB2-703
MB2-702
70-487
400-101
646-206
700-501
70-480
C4040-108
MB2-701
070-411
100-101
640-554
700-505
70-457
70-489
400-101
70-410
050-SEPROAUTH-02
200-120
MB2-703
070-462
70-462
70-461
070-410
JN0-102
70-411
CCD-410
70-341
70-464
70-680
74-335
74-325 test
C2020-622 test
C2030-283 test
C2090-540 test
C2180-278 test
HP0-J73 test
100-101 dump
220-802
70-411
646-206
640-911
70-480
200-120
70-680
70-462
ICBB
070-246
070-341
070-417
070-457
070-458
1Z0-481
1Z0-599
300-207
70-246
70-461
C4090-958
70-483
EX300
070-461 test
MB2-702 test
MB7-702 test
220-802 test
400-101 test
646-206 test
700-501 test
70-410 dumps
400-101 dumps
70-410 dumps
70-412
70-411
646-206
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220-802
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MB2-703 exams
070-462 exams
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070-410 exams
JN0-102 exams
70-411 exams
C_TADM51_731 exams
C4090-958 exams
70-483 exams
EX300 exams
070-461 exams
646-206 test
c4040-221 test
820-422
C2170-008
C2180-275
C2180-276
070-462 test
EX200
070-246 test
070-341 test
070-417 test
070-457 test
070-458 test
1Z0-481 test
1Z0-599 test
300-207 test
70-461 test
70-410 test
400-101 test
70-410 test
050-SEPROAUTH-02 test
200-120 test
MB2-703 test
070-462 test
70-462 test
70-461 dumps
070-410 dumps
JN0-102 dumps
70-411 dumps
C_TADM51_731 dumps
C4090-958 dumps
70-483 exam
EX300 exam
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MB2-702 exam
MB7-702 exam
220-802 exam
400-101 exam
C4040-123 dumps
JN0-343 dumps
M70-201 dumps
M70-301 dumps
NS0-504 dumps
400-101 dumps
PW0-204 dumps
3001 dumps
050-720 dumps
70-488
C_HANATEC131
C2090-303
C2090-614
FCNSP.v5
MB5-705
070-247
070-347
070-463
300-206 exams
70-243 exams
74-325 test
C2020-622 dumps
C2030-283 test
70-410
MB2-703
MB2-720
400-101
1Z0-481
1Z0-599
300-207
70-246
70-414
400-101
70-410
70-411
200-120
MB2-703
070-462
70-462
70-461
070-410
JN0-102
C2030-283
070-410
JN0-102
70-411
C_TADM51_731
C4090-958
70-483
EX300 exam
070-461 exam
70-480 test
C4040-108 test
MB2-701 test
070-411 test
100-101 test
640-554 test
700-505 test
70-457 test
70-488
C_HANATEC131
C2090-303
C2090-614
FCNSP.v5
MB5-705
070-247
070-347
070-463
300-206
70-243
74-325
C2020-622
C2030-283
C2090-540
400-101 test
70-410 test
050-SEPROAUTH-02 test
200-120 test
MB2-703 test
070-462 test
70-462 test
70-461 test
070-410 test
C4090-452
VCP-550
070-177
070-412
70-417
70-463
70-488
C_HANATEC131
C2090-303
C2090-614
FCNSP.v5
MB5-705
C4090-452
VCP-550
070-177
070-412
70-417
70-463
70-488
070-247
070-347
070-463
300-206
70-243
74-325
70-342
70-460
74-338
MB6-871
200-101
70-484
C2090-303
MB6-886
1Z0-481
1Z0-899
400-051
70-246
70-496
74-343
1Y0-200
70-178
70-640
CV0-001
MB6-872
C2170-008 exam
PR000041 exam
9L0-012 exam
C_BODI_20 exam
PRINCE2 exam
1Z0-851
300-075 exam
210-065 exam
810-401 exam
70-347 exam

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